Refund policy
**Return Policy for Freakstreetimports.com**
**Effective Date:** March 23, 2025
Thank you for shopping at Freakstreetimports.com! We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our return policy below to understand your options.
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### **1. Eligibility for Returns**
- Items must be returned within **30 days** of the delivery date.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number or receipt) is required for all returns.
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### **2. Non-Returnable Items**
The following items are **not eligible for return** unless they are defective or damaged upon arrival:
- Opened or used products.
- Custom-made or personalized items.
- Intimate or sanitary goods (for health and hygiene reasons).
- Downloadable software or digital products.
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### **3. Damaged or Defective Items**
If you receive a damaged, defective, or incorrect item, please contact us within **7 days** of delivery. We will gladly replace the item or issue a refund, provided you provide photos of the damage or defect.
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### **4. Return Process**
To initiate a return, follow these steps:
1. **Contact Us:** Email us at [info@freakstreetimports.com] with your order number, the item(s) you wish to return, and the reason for the return.
2. **Return Authorization:** We will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.
3. **Ship the Item:** Pack the item securely in its original packaging and include the RAN. Ship it to the address provided.
4. **Refund or Exchange:** Once we receive and inspect the item, we will process your refund or exchange within **5-7 business days**.
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### **5. Shipping Costs**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- Shipping costs are non-refundable.
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### **6. Refunds**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow **7-10 business days** for the refund to reflect in your account after we process it.
- If you opted for an exchange, we will ship the replacement item once the returned item is received and approved.
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### **7. Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order.
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### **8. International Returns**
For international orders, return shipping costs are the responsibility of the customer. Please ensure the item is marked as a return to avoid customs fees. Freakstreetimports.com is not responsible for any customs fees incurred during the return process.
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**9. Contact Us**
If you have any questions about our return policy, please contact us at:
- **Email:** info@freakstreetimports.com
- **Phone:** 207-773-7325
- **Address:** 10 Exchange Street Portland, Maine 04101
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Thank you for choosing Freakstreetimports.com. We appreciate your business and are committed to providing you with the best shopping experience!
**Note:** This return policy is subject to change without notice. Please review it periodically for updates.