Shipping policy
**Shipping Policy**
**Effective Date:** [March 23, 2025]
Thank you for shopping with **Freak Street Imports**! We strive to ensure your orders are delivered promptly and securely. Please review our Shipping Policy below for details on how we handle shipping and delivery.
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### 1. **Shipping Locations**
We currently ship to the following locations:
- ["United States, Canada, and select international destinations."]
If your location is not listed, please contact us at [Info@freakstreetimports.com] to inquire about shipping options.
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### 2. **Shipping Methods and Costs**
We offer the following shipping methods:
- **Standard Shipping:** [5-8 business day]
- **Expedited Shipping:** [2-3 business days]
- **International Shipping:** [7-21 business days]
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your location.
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### 3. **Order Processing Time**
- Orders are typically processed within 2-3 business day after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
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### 4. **Delivery Timeframes**
- Delivery times are estimates and begin once the order has been shipped, not when it is placed.
- Delivery times may vary due to factors beyond our control, such as customs delays, weather, or carrier issues.
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### 5. **Order Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
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### 6. **Shipping Address**
- Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
- If you need to update your shipping address after placing an order, contact us immediately at [info@freakstreetimports.com].
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### 7. **Customs and Import Taxes**
- International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the order total.
- Freak Street Imports is not responsible for delays caused by customs.
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### 8. **Undeliverable Packages**
If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to pay customs fees), we will contact you to arrange reshipment. Additional shipping fees may apply.
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### 9. **Lost or Stolen Packages**
- If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or carrier first.
- If the issue cannot be resolved, contact us at [info@freakstreetimports.com] within [Insert time frame, e.g., "7 days"] of the reported delivery date.
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### 10. **Damaged Items**
If your order arrives damaged, please contact us immediately at [info@freakstreetimports.com] with photos of the damaged items and packaging. We will work with you to resolve the issue as quickly as possible.
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### 11. **Contact Us**
If you have any questions about our Shipping Policy, please contact us at:
**Freak Street Imports**
Email: [info@freakstreetimports.com]
Phone: [307-773-7325]
Address: [10 Exchange Street Portland, Maine 04101]
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**Thank you for choosing Freak Street Imports!**